A Belated Congratulations!

Hal Howard has been promoted to corporate vice president of Microsoft Dynamics ERP Research and Development, from general manager.  Hal is an amazing person, who has overseen the four ERP solutions Microsoft acquired years ago Dynamics AX was Axapta, Dynamics GP was Great Plains · Dynamics NAV  was Navision, and Dynamics SL was Solomon. . . and the terrific Microsoft Dynamics CRM which is modeled after Microsoft’s email product, Outlook.

I’m very late on my congrats — as this happened in January.  Oops, sorry it took me so long to notice, Hal!  Still, no one deserves it more.

Speaking of the Dynamics family, there is news on that front from Convergence 2010 Europe.   Both the ERP products and the CRM offer have done very well, and the CRM product has penetrated the Fortune 500 — not its initial target.  It was initially aimed at small and medium sized businesses.   Unlike many CRM platforms, Dynamics does not cost a fortune to implement.  The “big boy” CRM suites cost at least $1 in professional services to integrate it and customize it for every $1 spent on the purchase.

Microsoft Dynamics CRM integrates with Outlook so most people can be productive on day one — it is not a huge learning or integration curve — although it can be customized and integrated if need be.   Now at Convergence 2010 Europe the long awaited cloud (SaaS — software as a service) version is said to be available very soon.

This aims Microsoft Dynamics CRM squarely at Salesforce.com — the leader in SaaS CRM.    Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online will have launch events sometime in January 2011.   The beta of Dynamics CRM 2011 is currently available, having been released in September.  If you want to check it out, now is a perfect opportunity!

Since this blog is about making money (or saving money) with technology — which is the goal of good customer relations facilitated by CRM — definitely take a look at the beta of CRM 2011 and also consider the very attractive  promotional price for Dynamics CRM Online of $34 (31 Euros) per user per month for the first year of service.   This price is available to new customers and will start when Dynamics CRM Online is launched in January. The offer will end on June 30, 2011.

Again, congratulations Hal!


About Sandra Eisenberg

Dynamic pragmatic marketing and sales executive whose biggest asset is converting technology to real corporate value -- for a variety of industries including health care providers (Adventist Health System Sunbelt), Teradata (Data Warehousing), RWD Technologies (quality improvement and professional services), Siemens and AT&T (telecom). Sandra brings twenty years of experience in sales, marketing and IT management. Her career spans entrepreneurial firms (E5 Marketing) and senior positions in sales, sales management (direct and indirect), marketing, channel development and product management at Bell Labs and NCR Teradata. A few career highlights: • Total product lifecycle management (PLM) using ISO 9001 and other quality methodologies. Sunset aging product lines and developed a migration path to a new, open standards platforms at Avaya, NCR and Bell Labs. • 1st woman to win the AT&T and NCR Teradata national sales awards -- top sales manager and sales rep at AT&T, NCR Teradata and Avaya • Delivered profitable marketing campaigns in the area of CRM, Business intelligence, contact centers and other high tech areas • Run call centers, sold call centers and been in product management of call centers (Avaya, AT&T and NCR) • Director of CRM Strategic Planning and Alliances at Avaya and NCR Teradata • Senior Manager of Product Management Bell Labs (business intelligence, data warehousing and CRM) Most recently Sandra managed the Central Florida territory for Siemens' telephony division. Siemens is selling this division soon and their loss can be your gain.

Posted on October 15, 2010, in CMR, CRM, customer relationship management, Marketing and tagged , . Bookmark the permalink. Leave a comment.

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